Here are some common questions about Whiskey Systems
My Distillery Makes More Than Just Whiskey. Can I Use Your System?
How Long Do I Have To Wait To Start Using The System After I Register For Whiskey Systems Online?
I Would Really Like Some Assistance In Getting My Whiskey Systems Online Account Setup And Running. What Support Is Included When I Start My Account?
I Would Like To Use An Excel File Or Another Local File To Track My Distillery Production And Tax Liabilities. Why Don't You Offer Your Original Whiskey Resources Excel Spreadsheets Any More?
Excel is an amazing tool but after years of developing customized spreadsheets, it is not ideal for tracking this type of critically important distillery data. Excel files can become corrupted, deleted, and can be challenging to use and manage. Some other disadvantages of Excel and other local files include:
- Excel is not perfect and can be challenging for the many different computer experience levels within a distillery workforce.
- Excel files, no matter how well developed, are corruptible.
- File sharing across different users is almost impossible. If multiple people try to open the same file at the same time or if someone forgets to close a file, it can create conflicting copies.
- You can only have one user entering data at a time.
- Complicated Excel files or files with macros cannot be updated via a mobile device or tablet.
- Macros and managing security level permissions for users is hard with internal IT administrative controls.
- If the Excel file has macros, users cannot email the file to internal company owners or officers.
- There is no way to completely lock or protect everything to prevent users from accidentally changing, deleting, or moving key data or functions. This creates a huge liability that your reporting or tax liabilities may not be correct.
- Making local upgrades, changes or adding brands and spirit types to your Excel files requires a business interruption.
- Excel for Mac does not allow users to edit ranges inside an excel file tab which means individual equations and functions cannot be protected.
My Distillery Uses An Unique Way To Track Our Production And Yields. Can You Accommodate All Our Current Internal Reporting Needs?
I Can't Put A Scale Under My Spirit Collection Tanks. Can You Accommodate Tracking My Distillery Yields, Tank Inventories And Cutting To Proof Needs With Gallons Or Tank Inches Only?
My Tanks And Equipment Are Measured In Liters. Can You Accommodate?
My Distillery Is Outside Of The US. Can I Benefit From Your System?
Whiskey Systems was originally developed in the US but is now available for Canada and is in use in other countries as well. Contact us at email@example.com to see how we can help you!
Without Any Ill-Will Or Mal Intent, My Distillery May Have Submitted Incorrect Or Late Or Haven't Submitted Past Monthly TTB Reports Or Tax Payments. Can Whiskey Systems Or Whiskey Resources LLC Assist Me In Reconciling Or Amending My Past Reports?
Absolutely! We are happy to help. Send us an e-mail describing what you are looking for in terms of support. For an additional fee, we offer a variety of consulting and confidential auditing services to help clean up incorrect past reports and FET Tax payments. Let’s work together to fix the past and use Whiskey Systems Online to make sure reporting is done right going forward.
Does Your Program Offer Tour Scheduling?
Whiskey Systems users can easily manage their recurring distillery tours, set the number of available slots per tour, and see who has signed up. Whiskey Systems also provides each distillery a custom URL to link to the distillery’s webpage so customers can book their own tours online. We also allow you to collect credit cards payments in advance using Stripe.
My Distillery Is Transitioning Away From Our Old Reporting System To Join Whiskey Systems. We Have Lots Of Historical Data In Various Electronic Formats. Can You Help Us Upload Our Past Data?
We are excited to have you! Welcome to the Whiskey Systems family! We’re happy to show you how to input historical data. Email Support for more details!
My Distillery Makes Liqueurs And Specialty Spirits With Complicated Recipes. Can You Help Me Manage My Recipes And Blends?
It Is My Intent To Defraud The Federal Government, Avoid Paying Federal Excise Tax, And/Or Make Illegal Spirits With Or Without An Approved Federal Distilled Spirit Plant (DSP) License. Can You Help Me?
I Have Concerns About My Systems Being Online Or On "The Cloud" Being Safe And Secure. Do I Own My Own Data?
Your data is secure and backed up at all times. You own your own data and it is available for you to download at any time. You can easily download your data for your own local backup as often as you like. You control the setup of your data and what functions your distillery users see and access. You should feel confident that your data on Whiskey Systems Online is safe and secure.
Click here for more information on Whiskey Systems Online Security and Data Infrastructure.
What If I Am Having An Issue, Problem, Or Frustration With Whiskey Resources Online?
What Happens If I Cancel My Subscription And Stop Using Whiskey Systems Online?
We will be sad to see you go but there will be no hard feelings. You can terminate your service at any time without penalty. To cancel your monthly charge, email Support@whiskeyresources.com with clear directions to cancel your monthly charge at least 15 days before your monthly billing date. You will still have access to your account until the Monthly Billing Date. Monthly subscription fees are due and are charged on your Monthly Billing Date and cannot be refunded or pro-rated after they are charged. It is recommend you export and download all your data before you terminate the subscription. After your monthly subscription has ended, all of your setup up data, preferences, production logs, and transactions will be no longer available. However, before you terminate, please reach out to Support@whiskeyresources.com to see if we can help solve any issue or frustration you may be having.
What If I Cancel And I Want To Come Back Later?
We can normally restore an inactive account as long as you did not request that all data be cleared when you cancelled. This is possible up through the end of our data retention period detailed in our Terms of Service, which is 3 years.
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