Whiskey Systems

FAQ

Here are some common questions about Whiskey Systems

My Distillery Makes More Than Just Whiskey. Can I Use Your System?

Absolutely! Whiskey Systems (from Whiskey Resources LLC) is designed for distilleries of all size and product mix. If it is a distilled, blended, aged, flavored, barreled, or even rectified spirit, Whiskey Systems Online can track it. Whiskey Systems can even help you manage your sugar-blended products and recipes.

How Long Do I Have To Wait To Start Using The System After I Register For Whiskey Systems Online?

The tools on Whiskey Systems Online are available immediately after you confirm and register a new account. The self-setup wizard and training videos will walk you through everything you need to set up and use the system. There is no need to wait to start using the functions.

I Would Really Like Some Assistance In Getting My Whiskey Systems Online Account Setup And Running. What Support Is Included When I Start My Account?

Included in your subscription is free training, free screen-sharing to review your Setup Wizard, and free assistance to get your starting inventory uploaded and reconciled. We can also offer on-site setup and team training for a fixed daily rate plus travel expenses.

I Would Like To Use An Excel File Or Another Local File To Track My Distillery Production And Tax Liabilities. Why Don't You Offer Your Original Whiskey Resources Excel Spreadsheets Any More?

Excel is an amazing tool but after years of developing customized spreadsheets, it is not ideal for tracking this type of critically important distillery data. Excel files can become corrupted, deleted, and can be challenging to use and manage. Some other disadvantages of Excel and other local files include:

  • Excel is not perfect and can be challenging for the many different computer experience levels within a distillery workforce.
  • Excel files, no matter how well developed, are corruptible.
  • File sharing across different users is almost impossible. If multiple people try to open the same file at the same time or if someone forgets to close a file, it can create conflicting copies.
  • You can only have one user entering data at a time.
  • Complicated Excel files or files with macros cannot be updated via a mobile device or tablet.
  • Macros and managing security level permissions for users is hard with internal IT administrative controls.
  • If the Excel file has macros, users cannot email the file to internal company owners or officers.
  • There is no way to completely lock or protect everything to prevent users from accidentally changing, deleting, or moving key data or functions. This creates a huge liability that your reporting or tax liabilities may not be correct.
  • Making local upgrades, changes or adding brands and spirit types to your Excel files requires a business interruption.
  • Excel for Mac does not allow users to edit ranges inside an excel file tab which means individual equations and functions cannot be protected.
My Distillery Uses An Unique Way To Track Our Production And Yields. Can You Accommodate All Our Current Internal Reporting Needs?

Whiskey Systems Online is robust and flexible enough to track many internal metrics such as heads and tails yields, unique grain types, fermenter, pH, and temperature observations and even unique barrel experiment notes. Although Whiskey Systems Online cannot offer a tracking log for every possible internal metric or data point, it does offer Best-In-Class reporting tools and processes that will meet all TTB Reporting compliance regulations.

I Can't Put A Scale Under My Spirit Collection Tanks. Can You Accommodate Tracking My Distillery Yields, Tank Inventories And Cutting To Proof Needs With Gallons Or Tank Inches Only?

Absolutely! Whiskey Systems Online can accommodate and calculate Proof Gallons or Water Required to Cut to Proof using temperature, observed wine gallons, tank inches, or scale weights. Whiskey Systems online can also accommodate temperatures and hydrometers or density meters to quickly calculate True Proof.

My Tanks And Equipment Are Measured In Liters. Can You Accommodate?

Absolutely! Whiskey Systems On-Line allows users to enter observations in liters or gallons as well as set up tank capacities in either liters or gallons. There is also a calculator for converting between gallons and liters as needed.

My Distillery Is Outside Of The US. Can I Benefit From Your System?

Admittedly this tool is designed to help track distillery data for the reporting and compliance requirements for the Tax and Trade Bureau in the United States. However, there are several distillation calculators available on Whiskey Systems Online that may be of use to distilleries outside of the US.

Without Any Ill-Will Or Mal Intent, My Distillery May Have Submitted Incorrect Or Late Or Haven't Submitted Past Monthly TTB Reports Or Tax Payments. Can Whiskey Systems Or Whiskey Resources LLC Assist Me In Reconciling Or Amending My Past Reports?

Absolutely! We are happy to help. Send us an e-mail info@whiskeyresources describing what you are looking for in terms of support. For an additional fee, we offer a variety of consulting and confidential auditing services to help clean up incorrect past reports and FET Tax payments. Let’s work together to fix the past and use Whiskey Systems Online to make sure reporting is done right going forward.

Does Your Program Offer Tour Scheduling?

Whiskey Systems users can easily manage their recurring distillery tours, set the number of available slots per tour, and see who has signed up. Whiskey Systems also provides each distillery a custom URL to link to the distillery’s webpage so customers can book their own tours online. We also allow you to collect credit cards payments in advance using Stripe.

My Distillery Is Transitioning Away From Our Old Reporting System To Join Whiskey Systems Online. We Have Lots Of Historical Data In Various Electronic Formats. Can You Help Us Upload Our Past Data?

We are excited to have you! Welcome to the Whiskey Systems family! It is very simple to enter in historical data into Whiskey Systems Online but if you would like assistance in uploading historical data, please e-mail us to see if we can help for a small fee.

My Distillery Makes Liqueurs And Specialty Spirits With Complicated Recipes. Can You Help Me Manage My Recipes And Blends?

Absolutely! Using the easy to use wizard you can set up all your ingredients and recipes, track which formulas and labels have been submitted and approved by the TTB, and track which materials (spirits, blended ingredients, and packaging materials) are used or consumed during blending and bottling.

It Is My Intent To Defraud The Federal Government, Avoid Paying Federal Excise Tax, And/Or Make Illegal Spirits With Or Without An Approved Federal Distilled Spirit Plant (DSP) License. Can You Help Me?

This system is not for you. This system is for users who are concerned with being 100% in full compliance with the law.

I Have Concerns About My Systems Being Online Or On ``The Cloud`` Being Safe And Secure. Do I Own My Own Data?

Your data is secure and backed up at all times. You own your own data and it is available for you to download at any time. You can easily download your data for your own local backup as often as you like. You control the setup of your data and what functions your distillery users see and access. You should feel confident that your data on Whiskey Systems Online is safe and secure.

Click here for more information on Whiskey Systems Online Security and Data Infrastructure.

What If I Am Having An Issue, Problem, Or Frustration With Whiskey Resources Online?

World-class customer service and support is our #1 goal! Please e-mail us at any time with your frustrations or questions to support@whiskeyresources.com to start a discussion. One of the best features of Whiskey Systems Online is the wealth of instructional videos and documented SOPs for running this system but we understand that sometimes personal support is needed. We will respond as soon as possible. We want you to be completely satisfied with Whiskey Systems Online.

What Happens If I Cancel My Subscription And Stop Using Whiskey Systems Online?

We will be sad to see you go but there will be no hard feelings. You can terminate your service at any time without penalty. To cancel your monthly charge, email Support@whiskeyresources.com with clear directions to cancel your monthly charge at least 5 days before your monthly billing date. You will still have access to your account until the Monthly Billing Date. Monthly subscription fees are due and are charged on your Monthly Billing Date and cannot be refunded or pro-rated after they are charged. It is recommend you export and download all your data before you terminate the subscription. After your monthly subscription has ended, all of your setup up data, preferences, production logs, and transactions will be no longer available. However, before you terminate, please reach out to Support@whiskeyresources.com to see if we can help solve any issue or frustration you may be having.

What If I Cancel And I Want To Come Back Later?

Unfortunately, all your data is no longer available when you terminate your account with Whiskey Systems Online. If you terminate the subscription and later wish to rejoin, all the setup data, production logs, and historical transactions must be re-entered. If you downloaded your data and logs before you terminated the subscription, they can be re-uploaded by Whiskey Resources LLC for a small fee.

Is There A Demo Or A Free Trial?

There is a wealth of Demo Videos available including a Complete Demo video (11 minutes long) that shows many of the transactions and tools available in Whiskey Systems. Click the Demo link at the top of the page. 

You may also register for a 90 day free trial of the system by contacting sales! The trial includes all features found in the Pro Edition with the exception of the Business Development Tools. 

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Address
Whiskey Resources, LLC
561 E. Mitchell Hammock, Suite 200
Oviedo, FL 32765

Sales
sales@whiskeyresources.com

Customer Support
support@whiskeyresources.com

Hours
Monday - Friday
9:00AM - 4:30PM EST