Jennifer Norris, Customer Relationship Supervisor for Whiskey Systems Online, has been part of the wine and spirits industry since 2003. She has worked in various roles at both the producer and distributor levels managing purchasing, importing and compliance. Most recently, she transitioned from winery compliance to distillery compliance where she helped a start-up distillery bring a new product line to market in less than 2 months. After doing months of manual TTB reporting for the distillery, she began using the original version of Whiskey Systems tools in 2014 then later transitioned her team over to Whiskey Systems Online. Jennifer now brings her vast knowledge of TTB compliance and reporting to the Whiskey Systems team and will provide front line customer support and training. Jennifer earned her Bachelor of Science degree, cum laude, in Commerce and Business Administration from the University of Alabama.

Rich Zurek, Support Engineer for Whiskey System Online, worked at Motorola Solutions for twenty-nine years. Rich spent the last fourteen years creating system integration tools for engineers to design, cable, and test mission critical communication systems. Rich, an award winning developer, was recognized at a national engineering symposium for his cutting-edge interface to share design tools with an entire company. Rich brings his passion for automating mundane and error prone tasks to Whiskey Systems Online so distillers can spend more time on value added tasks and making world class spirits. Rich earned his Bachelor of Science degree in Computer Science with honors from Roosevelt University and is a US Air Force veteran.